FAQs & Returns

Starmark Return & Warranty Policy

If your Starmark chew toy sustains damage by your dog within 30 days of purchase, we will issue a refund, replacement, or alternative product at our discretion.  Proof of purchase is required.  One-time product replacement or refund per household.  A valid receipt is required for all refunds.  Returns outside the U.S. will be refunded by PayPal with a copy of a valid receipt.


 

Mental Stimulation Toy FAQ

What can I do if my dog is able to get the Everlasting Treat out of the toy?

We recommend inserting the treat upside down to help make it more challenging to remove the treat. The Interlocking Treats are also a different challenge as they “lock” in place on the Everlasting toys to prevent them from being removed too easily.

What are the toys made of? Is it non-toxic?

All Starmark toys are made of safe, non-toxic materials.

How do I clean the toys?

All our toys can be hand washed with soap and water, and the following toys are dishwasher safe in the top rack: Everlasting toys, Treat Crunching toys, Treat Ringer toys, FlexGrip toys, Puzzle Ball, RubberTuff toys, Loopers, Chew Bone, Squeakee, Jack, Pickle Pocket, Chew Ball.

Where are the toys made?

Everlasting Treat Ball (medium and small sizes), Everlasting Bento Ball (all sizes), Treat Dispensing Chew Ball (medium size), and Treat Ringer Orb are made in USA. The remainder of our products are made in China at this time.

Are replacement tops available for the Bob-A-Lot?

Replacement tops for the Bob-A-Lot are available within the U.S. Please contact us at info@starmarkacademy.comwith your name and shipping address.

Treats & Rewards FAQ

How long should the Everlasting Treat last?

The Everlasting Treats are an edible item, and the longevity of the treat depends on the individual dog.Some very strong chewers may be able to consume them in a relatively short time, while others may take several hours.

How long does it take for the Everlasting Treats to digest?

Everlasting Treats are made from edible, digestible ingredients without plastics or polymers. After four hours, they average 90% digested in your dog’s stomach if consumed whole.

What are the ingredients of the treats?

Ingredients and caloric content of Starmark treats can be found on their respective product pages at https://www.starmarkacademy.com/products/.

Where are the treats made?

Starmark Everlasting Treats with Dental Ridges (chicken & bacon flavors), Everlasting Treats original dome shape (chicken, liver, and natural hickory smoke), Inserted Treat Rods, Edible Treat Rings, Lock & Block Treats, Interactive Treats, Flavor Waves, and Pro-Training Treats are made in USA with USA-sourced ingredients.Everlasting Treats original dome shape (vanilla mint, wheat free chick’n, and wheat/corn/soy free) and Interlocking Treats are made in China.

Interactive Play Toy FAQ

Do your Interactive Play toys float in water?

All Starmark Interactive Play toys float in water, with the exception of the Bend-E Branch.

Are your Interactive Play toys made for chewing?

Starmark’s Interactive Play toys are made from durable materials, but are not intended for unsupervised chew use.

Training Tools FAQ

What is the recommend weight limit for the DogZone Pro-Training Beds?

The DogZones are weight rated up to 200 lbs.

How should the Pro-Training Collar fit?

The Pro-Training Collar should fit snug, but not tight, around your dog’s neck. You should be able to fit 2-3 fingers between the collar and neck.  If the collar can slip over your dog’s head, it is too loose.

Misc FAQ

Where can I find your training guides and videos?
Available guides and videos can be viewed on the products’ respective product page at https://www.starmarkacademy.com/products/

Will you use my dog as a tester for your products?

We use a variety of dogs at our Animal Behavior Center for performance testing of our products including our staff members’ dogs, our training and boarding clients, as well as rescue dogs in our training program. While we do not seek outside testers regularly, we are happy to keep your information in our database to make contact if the need arises.

Do you offer coupons?

While we do not have manufacturer coupons, many of our retail partners run regular specials.

Where can I order?

Starmark products are available through several online retailers including Petsmart.com, Petco.com, Amazon, Chewy, Dog.com, CareALotPets.com, JeffersPet.com.

Will you donate to our rescue group?

As dog lovers, we are proud supporters of rescue efforts. Please send information, including your 501c3 number, to us at info@starmarkacademy.com for consideration.

What People Are Saying

“It's almost as if Sadie is a completely new dog. Her attention problems have been completley solved thanks to the clicker. We're working with your other products now to keep up these results.”

– Pat

Featured Training Tip

Training Tip #1

If your furniture has recently acquired a “distressed” look and your floor resembles Times Square after New Year’s Eve, you may have a dog with a chewing problem. Chewing is a normal pastime for dogs, but it can be an annoying, and even dangerous habit when items around the house go through indiscriminate taste-testing. With some patience and persistence your home can be one without teeth marks.

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